BirthdayShoes.com Vibram Five Fingers Forum
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nanny-rosy
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Author Topic: More KSO troubles...  (Read 3775 times)
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iain
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« Reply #15 on: October 17, 2009, 07:30:13 PM »

I've had a couple of tears on the seams, I've repaired them myself. Easier to repair than return in my case
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BirthdayShoes.com Vibram Five Fingers Forum
« Reply #15 on: October 17, 2009, 07:30:13 PM »

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elrond
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« Reply #16 on: October 19, 2009, 05:55:28 AM »

Pretty bummed....I had a similar issue occur on both my left and right black KSOs where the seam on the side of the big toe came apart.  I've had them for about a month, just wearing them on weekends, nothing to strenuous.  Mainly just been using them for city walking, but ended up playing tag with some kids and the running around must have been more than the KSOs could handle.  Currently living in Taiwan, and was even planning on taking some pics to submit, but now will probably wait to see how Vibram will handle the warranty.  The large number of reports regarding this type of issue makes me concerned that it's a design flaw, and that they need to strengthen the material they are using for the stitching.  Even assuming I get them replaced, I'm just worried that this issue will be a ticking time bomb.  On the other hand, hopefully this is just a QC issue since it seems like most of the people who have encountered it are within the first month or two of usage.  The 90 day warranty doesn't exactly lend the most confidence.

On the plus side, there was one portion of the sole that didn't have the full razor-siping pattern on it that I mightas well have them fix at the same time.  I noticed this when I first purchased them, but wasn't going to bother exchanging it considering the difficulty I had in finding this pair in the first place. 

On a side note, I also agree the 140 character limit on the Vibram website is ridiculous.  Why don't they just provide an email address?  Sheesh.
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elrond
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« Reply #17 on: November 09, 2009, 05:15:31 AM »

Just thought I'd provide an update that I received a pair of replacement KSOs from Vibram today.  Props to Vibram for taking care of the customer.  Just crossing my fingers(or should that be toes?) that I don't run into the same issue again.
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