User ratings
5 star:
 
(7)
4 star:
 
(0)
3 star:
 
(0)
2 star:
 
(1)
1 star:
 
(1)
9 ratings
Average user rating:
4.2 stars
(4.2)
Comment from: John K. [Visitor]
5 stars
John K.

I bought the Vibram Five Fingers Bikila on Sunday, July 18, 2010. The ordering process was smooth and easy. I received the Bikila on Wednesday, July 21, 2010. I would definitely buy from this retailer again. I didn't have to pay shipping or taxes, and I could use paypal to pay for my purchase.

07/22/10 @ 10:53
Comment from: Yan [Visitor]  
5 stars
Yan

Ordered a pair of KSO's and a pair of Sprint ... Excellent

This was a very easy transaction online. I got my 2 pairs within 5 days (ground shipping)

I recommend this store for future purchases.

It was also nice to talk to a real person to answer my questions & concerns.

A++++++++++++++ Transaction

07/23/10 @ 19:53
Comment from: JOY [Visitor]
1 stars
JOY

I placed my order on Sept 3, and on the same day mailed back the pair of VFF SmartWool that did not fit.
ShoeMart received my return on Sept 7 via USPS. and I have not received my order as of Sept 11. I would recommend ShoeMart stop using FedEx, USPS does a better job cheaper.

The Holiday weekend did not affect the delivery time from the USPS, so why did it affect FedEx???
I am not too happy with the shipping on this order.

Will order from Summit Hill next time.

09/11/10 @ 19:03
Comment from: Kevin [Visitor]
5 stars
Kevin

What type of Five Fingers did you buy and when?
KSO Black-Grey-Camo

How was the buying process?
The website worked well and the buying process was easy.

Would you buy from this retailer again?
Yes

Any other feedback you would like to share.
I placed my order on 11/23/10
It was shipped on 11/24/10
Delivered on 12/01/10

The product was shipped in a timely manner, but did take a little while to arrive. Granted there was a holiday involved.

12/03/10 @ 17:16
Comment from: Jimmy [Visitor]
2 stars
Jimmy

What type of Five Fingers did you buy and when?
I bought a pair of M-41 KSO Black-Orange-Black on February 8, 2011, I also did an exchange (see below for detail) on February 18, 2011.

How was the buying process?
Purchasing through their website is simple and intuitive.

Would you buy from this retailer again?
Absolutely not.

Any other feedback you would like to share.
I had originally purchased my KSO with a coupon code for ten percent off and was excited since they offered free shipping as well. When the shoes came in as expected I was upset to see that the shoes inside were the Sprints in red, and in the wrong size. I attempted to contacted the people through e-mail and phoning, but the service was non-existent (e-mail) or just unhelpful (phone).

Their exchange policy is not a true exchange; it is simply them telling you to request for a RMA, ship the shoe back, and repurchase the shoes if they are still in stock (by that time I couldn't use the coupon code anymore). The return shipping is at your cost which they deduct from your "refund". This is fine by me if I had decided to return a shoe, but they sent me the wrong shoe! It was their error! While I eventually got the correct KSO upon the second order, it should have not happened in the first place.

If they had any kind of decent customer service I would have gladly bought from them again, but since they apparently don't exist at TheShoeMart, I will take my business elsewhere.

02/28/11 @ 02:25
Comment from: Nikola [Visitor]
5 stars
Nikola

What type of Five Fingers did you buy and when?
I bought komodosport black/silver/gray on January 19th 2012.

How was the buying process?
It was a hard, read below
Would you buy from this retailer again?
Absolutely

Any other feedback you would like to share.
Good thing about this store is that they offer paypal and google checkout, but if you want to use coupon with your purchase you would have to buy it directly from them using your card. The problem that I had with this is that they use that verified by Visa service which I found painful. Anyway I used google checkout and sent them email about that coupon and they refunded me for the difference which was nice. They shipped my komodosports day after the purchase was made and I got them without any problems. All in all they are good store.

01/25/12 @ 22:36
Comment from: David Lago [Visitor]
5 stars
David Lago

What type of Five Fingers did you buy and when?

Classic and Speed, both in mid-May.

How was the buying process?

Very easy and straightforward. You can track the order status anytime.

Would you buy from this retailer again?

Definitely.

Any other feedback you would like to share.

I had to return two pairs because apparently the sizing chart didn't work for me (I needed to size up). They took the returns and credited my card in a week! Everything went smooth, even though I removed the tags from the shoes... excelent service, excelent return system. And they have great deals in FiveFingers!! I got my Speeds for $60!

05/21/12 @ 08:49
Comment from: Eric [Visitor]
5 stars
Eric

What type of Five Fingers did you buy and when?

1 pair Bikila LS, 1 pair Speed

How was the buying process?

Smooth, simple, straightforward. Nice to have the PayPal option.

Would you buy from this retailer again?

Yes

Any other feedback you would like to share.

Great prices, free and fast shipping. Thanks!

05/25/12 @ 07:35
Comment from: Chris [Visitor]
5 stars
Chris

I had a question I first sent to The Shoe Mart about the stock of Vibram Five Fingers which I recieved an immediate response from their very courteous customer service. I ordered a pair of Bikilas which was on sale, no taxes and free shipping and recieved it 2 days later. The website was so easy to use and order from. And though their selections of styles/colors were huge not everything was in my size but still this was one of the best online shopping experiences I've had! I definitely buying from them again and highly recommend!!!!

08/08/12 @ 17:15